Practice Policies

Appointments : By appointment only. Appointments can be made during normal business hours.

No Show Appointments: Please notify our office at least 3 hours in advance if you cannot make your appointment. We reserve the right to discharge you from our practice if you have two (2) no-shows for scheduled appointments.

After Hours and Emergency Care: If you are experiencing an emergency, call 911 or head to the nearest emergency room. You can page the on-call ENT physician by calling the Mercy One Operator at (712) 279-2010.

Prescription Renewals: Please contact your pharmacy for any prescription refill requests and they will contact us. Depending on how long it has been since we have seen the patient, the patient may be required to make an appointment to be seen in our office prior to renewing the prescription.

FMLA Paperwork: Forms which are required to be filled out by the physician, or the nursing staff must be presented in a timely manner to allow time for completion. There will be a $25.00 fee which must be paid prior to the forms being completed.

Financial & Insurance Policies

Insurance Benefits: Please be aware that when a patient requires a visit to a specialist, there are diagnostic procedures required to diagnose and evaluate for treatment that cannot be done by a family physician. These procedures may be done during the normal course of the exam by the specialist. Depending on your insurance policy provisions, these procedures and others may fall under a separate benefit other than your office copay, such as deductible or co-insurance.

Your insurance is a contract between you and your insurance carrier; payment for services is ultimately your responsibility. It is extremely important for you to know your coverage.

If you are not sure whether or not your ENT provider is in network, it is your responsibility to contact your insurance company.

Financial : Co-Pays, as well as outstanding balances, are due at the time of service. We accept cash, check, VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER AND CARE CREDIT.

Self-Pay Patients: Our office requires new patients without insurance to pay $250.00 up front at the time of service. The charge for any follow-up visits will be determined by the provider. If you have any questions or concerns regarding this policy, please contact our office.

Referrals: It is your responsibility to know if your insurance requires a referral or authorization to be seen by a specialist. If one is needed, you will need to obtain one from your primary care physician. You will not be seen until the referral/authorization is complete and medical records are received. If one is not obtained and your claim is denied, the balance will be your responsibility.

Medical Records: Any request for medical or billing records must be accompanied by a signed request and authorization for release of information. We will make every effort to provide these copies in a timely manner, so please make your request well in advance of other physician appointments, etc.

Surgical Patients: Prior to your surgery, we will verify your insurance coverage and obtain any prior authorization, if required. However, per your insurance carrier, this verification process is no guarantee of payment. We advise you to contact your insurance company with any other questions or concerns prior to your surgery.

Ear, Nose, and Throat Care in Sioux City, IA

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